FAQs

/
FAQs

General Question

We offer a wide selection of original and replica perfumes for men and women — including designer, luxury, and niche fragrances.

Yes, we have both original and replica perfumes available. Please confirm before placing your order which type you’d like to purchase.

Our original perfumes are 100% genuine, sourced from verified distributors. Replica perfumes are premium-quality popular fragrances like Dior Sauvage, Bleu de Chanel, and Miss Dior.

You can reach us through the Contact Us page, email us at zoqperfumes@gmail.com, or message us on Facebook/Instagram (@zoqperfumes). We reply within 24 hours on business days.

We carry top brands including Gucci, Creed, J. (Junaid Jamshed), Tommy Hilfiger, Calvin Klein, Dunhill, Davidoff, Rasasi, Versace, and many more.

Yes! We offer elegant gift wrapping and personalized messages — ideal for birthdays, weddings, or special occasions.

Coming soon! You’ll soon be able to buy ZOQ Perfumes Gift Cards to share your favorite scents with friends and family.

Store your perfume in a cool, dark place, away from heat and sunlight, to maintain its scent and quality.

Orders, Payments & Shipping

Currently, we do not offer worldwide shipping, but we plan to expand internationally soon. Stay tuned for updates!

Go to the “Shop” page, select your perfume, add it to your cart, and proceed to checkout. Fill in your shipping details and choose your payment method.

Orders are processed within 24–48 hours, and delivery usually takes 2–5 business days, depending on your city.

We accept returns or exchanges only if the product is damaged, defective, or incorrect. Please contact us within 48 hours after receiving your order.

Yes! We offer Cash on Delivery (COD) service across all over Pakistan for your convenience.

We accept COD, bank transfer, and online payments (Easypaisa, JazzCash, etc) through secure channels.

If your perfume is damaged or leaked, send us a message with photos. We’ll replace or refund it according to our policy.

Absolutely. All online payments are processed through secure and encrypted gateways, ensuring your information remains private.