Refund and Returns Policy

Last updated: September 23, 2025

At ZOQ Perfumes, customer satisfaction is our top priority. We want you to feel confident when shopping with us. This Refund & Return Policy explains the conditions under which returns, exchanges, or refunds may be provided.

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1. Returns & Exchanges

• Due to the nature of perfumes, we can only accept returns if the product is damaged, defective, or incorrect at the time of delivery.
• Products must be unused, unopened, and in their original packaging to be eligible for return.
• Return requests must be made within 7 days of receiving your order.

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2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Opened or used perfumes.
• Items without original packaging.
• Sale or clearance items (unless defective).

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3. Refunds

• If your return is approved, a refund will be processed within 5–7 business days after we receive the returned item.
• Refunds are issued through the original payment method (Easypaisa, JazzCash, or Bank Transfer).
• Shipping charges (if any) are non-refundable.

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4. Exchanges

• If you received a damaged or wrong perfume, we will arrange an exchange at no additional cost.
• Exchanges depend on stock availability. If the product is unavailable, a refund will be issued.

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5. How to Request a Return/Refund

To request a return or refund:

1. Email us at zoqperfumes@gmail.com with your order number and details.
2. Attach clear photos of the product (if damaged or wrong item).
3. Our support team will guide you through the process.

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6. Contact Us

For any questions or concerns about this policy, please reach out:

📧 Email: zoqperfumes@gmail.com
📍 Address: Pakistan